Our Warranty Commitment

At Cuptify, we understand that purchasing from us is not just about buying a product; it's about investing in an experience and a standard of quality that we are proud to uphold. Our commitment to your satisfaction is reflected in our comprehensive warranty policy, designed to give you peace of mind with every purchase. Here, you'll find detailed information about the warranty coverage for our products, including what's covered, the duration of the warranty, and how to make a claim should you need to. We aim to make the process transparent, straightforward, and hassle-free, ensuring that your experience with our products is nothing short of exceptional. Whether you've chosen one of our meticulously crafted coffee mugs or any other item from our diverse collection, rest assured that we are here to support you long after your initial purchase.

Thank you for choosing Cuptify. We look forward to providing you with products and services that meet and exceed your expectations.

Your Peace of Mind, Guaranteed

At Cuptify, we stand proudly behind the quality of our products. That's why every piece of Cuptify drinkware comes with a comprehensive one-year warranty. Should you encounter any manufacturing issues, or if your order arrives with missing or damaged pieces, rest assured, we're on it. Simply submit a claim within a year of receipt, and we'll work together to resolve it promptly. Your satisfaction is our top priority, and we're dedicated to ensuring you're 100% happy with your purchase.

Exceptional Customer Service

Building an exceptional customer service team takes effort and dedication, and at Cuptify, we've committed ourselves to just that. When you contact us with a concern, our friendly representatives are ready to assist. Provide your name, email address, and order number to help us quickly address and resolve any issues. We're here for you, eager to make your online shopping experience the best it can be. Let us help you; we're just a message away.

Hassle-Free Protection and Coverage

Life's little accidents shouldn't be a big worry. That's why we've made our warranty process as straightforward and stress-free as possible. Our products are crafted from the finest materials, designed to delight and last. However, if you ever run into an issue with your Cuptify product, don't hesitate to reach out. Our goal is to resolve any problems efficiently, ensuring your Cuptify experience is nothing short of perfect.

What Our Warranty Covers:

• Comprehensive Support: We cover replacement parts, or if necessary, a full replacement of your Cuptify product. While we don't offer refunds under the warranty, we're dedicated to repairing or replacing any defective part or product. Our aim is to ensure your Cuptify experience remains unmatched.

• Quality and Performance: Our warranty specifically covers the temperature regulating capabilities and any defects in craftsmanship. We strive to deliver excellence, and our warranty reflects this commitment.

Exceptions to Our Warranty:
While we strive to cover a wide range of issues, there are a few exceptions:

• Normal wear and tear, scratches, or damage from placing the product in a dishwasher.
• Physical damage, loss of parts or accessories, and products not cleaned by hand.
• Damage to packaging only, without damage to the product itself.
• Punctures, drops, or any other damage resulting from misuse.

Warranty Claims Process:
Should you need to make a claim, we may ask you to send the damaged product back to us in secure packaging to prevent further damage during shipping. Please include the original receipt with your return.

Eco-Conscious Replacements
At Cuptify, our dedication to the environment is at the heart of everything we do. As a proud eco-friendly brand, we're deeply committed to minimizing our ecological footprint. Understanding the impact of waste, we always strive for the most sustainable solution to any issue.

In line with our green philosophy, should any part of your Cuptify product encounter an issue, we prioritize repairing or replacing the specific faulty part over replacing the entire product. This approach not only conserves resources but also aligns with our mission to reduce waste and promote environmental responsibility.

By choosing a targeted resolution, we extend the life of our products in the most eco-friendly manner possible, ensuring that we remain true to our values and your expectations.

Purchases from Unauthorized Resellers:
Please note, products purchased through unauthorized resellers are not eligible for warranty coverage. This helps us ensure that you receive the genuine, high-quality experience that Cuptify is known for.